The Institute for Healthcare Advancement offers self-study Category I Continuing Education Contact Hours (CECH). These courses are designated for Certified Health Education Specialist (CHES) and/or Master Certified Health Education Specialist (MCHES) to receive up to one (1) total Category I CECH. These activities are sponsored by Orange County Health Care Agency, Health Promotion Division, Provider No. CA0085, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc.
The following are the self-study courses we are currently offering. Instructions on how to proceed with viewing the course videos and receive CECH are located at the bottom of this page.
Course and Speaker Overview
The Joys and Challenges of Diversity: Getting the Message
Janet Ohene-Frempong, MS
J O Frempong & Associates
Bio: Janet Ohene-Frempong, M.S. (o-HEN-ee frem-PONG) is President of J O Frempong & Associates, is a plain language and cross-cultural communications consultant with over 25 years of experience in patient/provider communications. Her consulting business provides a range of communication services including consumer research, materials development, program development, presentations, seminars and institution-based coaching in consumer health communications.
Formerly Director of the Health Literacy Project at the Health Promotion Council of Southeastern Pennsylvania, she has conducted workshops and provided consultation on low literacy and plain language communication for a wide range of health information providers, including: health care systems, government agencies, health insurers, medical publishers, pharmaceutical companies, professional associations, and schools of medicine, nursing and allied health
Ms. Ohene-Frempong is co-author of Literacy, Health and the Law: An Exploration of the Law and the Plight of Marginal Readers within the Health Care System, 1996, a monograph for health system and pharmaceutical industry administrators and risk managers. She is also co-author of a chapter entitled "Health Care for African Americans" in Rethinking Ethnicity and Health Care, Charles C. Thomas Publisher, Ltd., 1999, a discussion of the role of marginal literacy as one of several barriers to optimal care. She is co-founder and principal of the Clear Language Group, a consortium of nationally recognized health literacy experts.
Ms. Ohene-Frempong has served on a number of boards and advisory committees. She is often an invited speaker at national conferences. She received her Bachelor's degree from Cornell University and her Masters Degree, in Public Health Nutrition, from Columbia University.
Summary: How do we communicate with each other effectively about health, when there are so many things that make us see and express things differently? Race, culture, gender and socioeconomic status are but a few such factors. This opening session explores the challenges posed, why this matters, and how to effectively and respectfully address diversity, both verbally and in print.
After viewing this video, viewers will be able to:
- Have an increased awareness of the numerous factors that affect the way people, from diverse backgrounds, make decisions about health and healthcare issues.
- Have an increased awareness of what the CLAS Standards Enhancement Initiative is.
- Name 3 things they will do, when they return their own organizations or businesses, to improve verbal and /or written communications with patients, clients or consumers from diverse backgrounds.
Originally presented at IHA's 11th Annual Health Literacy Conference: Operational Solutions to Low Health Literacy.
Bridging the Gap for Older Persons with Limited Health Literacy
Rebecca Sudore, MD
UC San Francisco
Bio: Dr. Rebecca Sudore is an Assistant Professor at UCSF, a clinician-researcher, and a Geriatrician and a Hospice and Palliative Care physician. She has dedicated her research program to making medical information easier for patients and their families to understand. She published the first prospective study demonstrating the effect of limited literacy on mortality in the elderly, and has shown that elders with limited literacy have greater difficulty making medical decisions for informed consent and advance care planning. She has also designed and tested an informed consent process for patients with limited literacy and an advance directive that is both literacy and culturally appropriate. Both interventions have been shown to benefit patients - particularly those with literacy and/or language barriers. Even though her low-literate advance directive has been translated and widely disseminated, further research with patients and surrogate decision makers helped her realize that advance directives alone are not enough. In 2010, she published a study in the Annals of Internal Medicine calling for a shift in advance care planning from DNR/DNI checklists to preparing patients and their loved ones for medical decision making. Her current research program is focused on designing and testing interactive, web-based interventions to prepare patients and their surrogate decision makers to make difficult medical decisions.
Summary: Patients with limited health literacy are at considerable risk of making poorly informed medical decisions. This may be especially true for patients and their families who are planning for future medical care or who are making complex decisions for serious illness or for end-of-life care. Dr. Sudore will share her research on informed consent and advance care planning among vulnerable populations with limited health literacy. She will also discuss strategies for ensuring informed medical decision making.
After viewing this video, viewers will be able to:
- Understand how limited health literacy can hinder informed consent.
- Understand how limited health literacy can hinder advance care planning.
- Learn strategies to improve informed decision making for patients with limited health literacy.
Originally presented at IHA's 11th Annual Health Literacy Conference: Operational Solutions to Low Health Literacy.
To Receive a Certificate and CECH for this Activity:
- Follow the "Pay PerView Videos Here" link at the bottom of this page. This will take you to the Pivotshare channel where you will select the title of the course video you want to watch.
- If you do not have an existing account with Pivotshare, follow the steps to create an account and follow the link to pay the $10 fee to view the video.
If you have an existing account with Pivotshare, log-in and follow link to pay the $10 fee to view the video.
- After viewing the video return back to this site to complete and submit the post test and course evaluation.
- You must complete and submit the post test and course evaluation to receive CECH.
Please note that you will not receive CECH if you do not submit the course evaluation. Please allow 4-6 weeks to receive your certificate of completion. You do not need to submit anything to NCHEC, as this is a Category I course. It is the responsibility of the designated provider to submit the names of those who have registered, paid for and viewed the video, and submitted the post test and course evaluation.
Pay Per View Videos Here
